Discover our shipping policy, covering delivery options, restrictions, and guidelines to ensure smooth and efficient delivery of your orders.

Free Shipping Contiguous United StatesBig Jeff Online Inc Has Free shipping for customers with a valid residential or commercial address within the Contiguous 48 United States on orders over $100.00 (PO Boxes address may require additional charges). Shipping Outside the Contiguous United States:P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, Canada, and other countries may require additional shipping fees. Please contact a member of our team for detailed shipping charges. PayPal Shipments:Shipping is available only to PayPal verified addresses. When making payment please confirm your address has been verified with PayPal. Once payment is made shipping address cannot be changed/altered. Payments made using an unverified PayPal address will be refunded, and the order will be canceled.We will not accept requests to change shipping addresses once payment has been made. Please confirm your shipping address is up-to-date and valid. Handling Time:Typical handling time for orders is 1-business day. We do our best to ship every package within 1 business day of receiving a cleared payment. In some circumstances additional time may be needed, in which case we will contact the buyer.If a package is refused or marked undeliverable and returned back to us by the carrier, you will need to pay the shipping cost in full to have the package sent back to you, or we can refund the money minus the cost of shipping. Refunds:Shipped orders that are returned by the shipping company due to an insufficient address or an undeliverable address will be refunded less a 20% restocking fee.If your package is refused at the time of delivery and returned, you will be refunded 80%. We charge a 20% restocking fee for all refused packages. Additional Fees:PR, VI, HI, AK, and other US territories may need additional shipping due to the size and weight of the package.We may sometimes need to collect additional shipping fees on items like large subwoofers, enclosures, big amplifiers or other larger package items due to their size and weight and depending on where the shipping destination is.

What is your shipping policy?

Learn about our shipping protection policy, including coverage details, claim procedures, and guidelines to safeguard your shipments during transit.

We do not offer refunds for any reason, all refunds/warranties will be issued as a store credit that can be applied to future order.All fees paid for the Shipping Warranty are nonrefundable and non-transferable.If you file a chargeback with your payment provider or bank, you will not be eligible for a refund under the Shipping Warranty.This is not an insurance product and there is no offer of insurance directly to you when using this warranty. The election of the Shipping Warranty service is entirely optional to you at the time of purchase.Big Jeff Online reserves the right to change the pricing and information of this service at any time. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value-added tax, custom duties, and excise duties.This offer holds no cash value. Qualifying orders are eligible for replacement only.Addresses cannot be changed once the order for the warranty has been placed and must be the same as what is on the order.In the event you receive your original package after filing a claim, please contact us and we can provide a return shipping label to return the additional item.If a claim is filed outside or prior to the warranty time frame the claim will be denied.If the customer&#x2019;s package is delayed for whatever reason, Big Jeff Online will not cover it.Carriers update their website with expected delays due to inclement weather or other barriers to expected delivery.If the customer paid for expedited shipping but the package arrives outside of the expected window, Big Jeff Online will not cover it.Shipping protection is only valid for orders delivered within the contiguous United States. Orders shipped to destinations outside the United States (including Alaska, Hawaii, and U.S. territories) are not covered under our shipping protection policy.&#xA0; Damaged Items PolicyWe will need photos of the condition of the product, photos of the interior and exterior condition of the shipping box or packaging that the product came in.We must receive all the above information and photos upon filing the claim or else the claim will be denied.A damaged item is considered a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.Order issues for packages that were damaged upon delivery must be filed no later than 7 days after the scheduled delivery date.Big Jeff will cover the order and issue a replacement if the damaged item is in stock, if the product is no longer in stock a store credit for the value of the undelivered package will be issued to you within 24 to 48 hours. Lost Items PolicyOrder issues for packages presumed to be lost by the carrier (where the status is not &quot;delivered&quot;) must be filed no sooner than 7 days of the last scan and no later than 14 days after the scheduled delivery date for United States domestic shipments. This includes Alaska, Hawaii, and US territories outside the continental 48 states.We understand the frustration and disappointment it feels when you see on your tracking and go to look for the order it is not there. What we recommend doing is checking with your neighbors to see if maybe the package(s) have been dropped off at their doorstep. Sometimes the carriers also pre-scan a shipment as delivered when it may be delivered within the next 24 hours. We also recommend checking any accessible cameras to see what may have occurred. If you have done this and still do not have the order, please proceed to file your claim for lost/stolen package. Depending on the outcome of the case, we may issue store credit or replacement. Stolen Items PolicyOur shipping protection covers packages marked as delivered, excluding those left behind gates or in enclosed areas. If you suspect theft, file a claim within 48 hours of delivery, providing a police report within 72 hours. Upon approval, If the item is in stock, we will reship it; otherwise, we will issue a store credit. For further assistance, contact our customer support team. Invalid Address or Delivery BarriersSometimes carriers cannot deliver the customer&#x2019;s package due to an invalid address or other unexpected delivery barriers. At this point, the carrier might return the package to us. The customer&#x2019;s package is not actually lost; thus, the shipping warranty does not cover this.Big Jeff does not cover packages labeled return to sender because the order has been sent back to the retailer. Items are returned to the sender when a customer provides an invalid or undeliverable address or refuses a delivery. Only Part of the Order DeliveredIf a single order is being shipped in multiple packages and one package does not arrive, Big Jeff will cover the order issue and reorder or if the product is no longer in stock an in-store credit of the value of the undelivered package will be issued to you.We will need photos of the interior and exterior condition of the shipping box or packaging that the product came in. We will also need photos of the products that you received as well.We must receive all the above information and photos upon filing the claim or else the claim will be denied.Did Not Receive My OrderOrder Stuck in CustomsBig Jeff cannot cover when a customer&#x2019;s order is stuck in international borders/customs.The customer&#x2019;s next step is to pay the customs fees to receive the package. Order Marked As Unfulfilled or UnshippedIf the customer&#x2019;s order is marked as unfulfilled, shipping label created, or unshipped, the order hasn&#x2019;t been fulfilled yet by us (we could be low on inventory of the items, internal delays with the fulfillment center, etc.).The shipping warranty is not yet in action because the order has not shipped.<a href="https://bigjeffaudio.com/pages/navidium-protection-claim">Submit a Claim</a>

What is your shipping protection?

Find out about our hassle-free return policy, including eligibility criteria, return procedures, and guidelines to ensure a smooth and convenient return process for our customers.

Thank you for shopping with us! To ensure a smooth return process, please review our return policy:We do not offer refunds for any reason, all refunds/warranties will be issued as a store credit that can be applied to future order.We do not accept returns on any orders that used a financing payment option.Please review our return policy, and then&#xA0;<a href="https://bigjeffaudio.com/pages/help-center?hcUrl=%2Fen-US%2Fflows%2F01HSE6Y31QGWPYR752JADABW4C">CLICK HERE</a>&#xA0;to start your return. Return Window: <ul><li style="font-size: 16px;">You may return items within 30 days of delivery for a full store credit.<ul><li style="font-size: 16px; font-family: Verdana, Geneva, sans-serif;">If your product has ceased to function properly, rest assured, we offer comprehensive warranty coverage. <a href="https://big-jeff-online-errycgwgfit.gorgias.help/en-US/what-is-your-warranty-policy-454349">Click here</a> to review our warranty policy</li></ul></li><li style="font-size: 16px;">Unopened items can be returned up to 90 days, but a 10% restocking fee applies after the initial 30 days.</li><li style="font-size: 16px;">Opened items returned within 30 days will incur a minimum 20% restocking fee.</li><li style="font-size: 16px;">Returns for opened items beyond 30 days will be assessed on a per-case basis.</li></ul>Open Box:<ul><li style="font-size: 16px;">Open Box items are not eligible for return.</li></ul>Combo or Bundle Purchases:<ul><li style="font-size: 16px;">For discounted combo or bundle purchases, all items within the combo must be returned to receive a full store credit.</li><li style="font-size: 16px;">Returning a single item from the combo or bundle will incur a 20% restocking fee.</li></ul>Apparel or Swag purchases:<ul><li style="font-size: 16px;">We will not accept returns for any kind of merchandise including but not limited to; Hats, shirts, beanies, Hoodies, Key chains, lanyards, etc.</li></ul>Return Shipping Responsibility:<ul><li style="font-family: Verdana, Geneva, sans-serif; font-size: 16px;">The customer will be responsible for return shipping costs, unless the item is deemed to be D.O.A.</li></ul>Conditions for Refused Returns or Restocking Fee: <ul><li style="font-size: 16px;">Any physical markings indicating installation or use, such as scratches or screw holes.</li><li style="font-size: 16px;">Removal or tampering with tags, stickers, or manufacturer labels.</li><li style="font-size: 16px;">Missing parts or damaged/tampered original product packaging.</li><li style="font-size: 16px;">Item with a different serial number than originally shipped.</li><li style="font-size: 16px;">Physical damage due to mishandling, such as water damage or dropped speakers.</li><li style="font-size: 16px;">Returns shipped with improper packaging that could result in damage during transit will not be accepted.</li><li style="font-size: 16px;">Items must be received in the same condition as they were received.</li><li style="font-size: 16px;">Wire that is not a full spool can not be returned.</li><li style="font-size: 16px;">Mounted or used subwoofer enclosures and speaker boxes.</li></ul>We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please don&apos;t hesitate to contact us. Please&#xA0;<a href="https://bigjeffaudio.com/pages/help-center?hcUrl=%2Fen-US%2Fflows%2F01HSE6Y31QGWPYR752JADABW4C">CLICK HERE</a>&#xA0;to start your return.

What is your return policy?

Explore our warranty policy, detailing coverage, claim procedures, and guidelines to ensure customer satisfaction and product reliability.

What is your warranty policy?

Discover our lithium shipping policy, outlining restrictions, regulations, and guidelines to ensure safe and compliant transportation of lithium batteries.

Lithium RestrictionsLithium cannot be shipped to the Virgin Islands, Puerto Rico, or internationally.Shipping Disclaimer for Lithium Batteries:Big Jeff Audio would like to inform our customers about restrictions on shipping lithium batteries via the United States Postal Service (USPS), as outlined in the USPS Publication 52 - Hazardous, Restricted, and Perishable Mail, specifically in the section related to Miscellaneous Hazardous Materials (Hazard Class 9), especially lithium batteries. According to USPS regulations:International Mail: All lithium batteries are prohibited in international mail unless they are within specified limits and properly installed in the equipment they operate.Domestic Mail via Air Transportation: Certain restrictions apply, and eligible lithium batteries must be within specified limits and properly installed in, or packed with, the equipment they are intended to operate.Domestic Mail via Surface Transportation: Lithium batteries can be shipped under certain conditions for surface transportation. However, there are limitations on the quantity, packaging, and display of DOT-approved lithium battery marks.It&apos;s important to note that the shipping of damaged, defective, or recalled batteries is generally prohibited unless approved by the director, Product Classification.For detailed information on the mailability of lithium batteries and specific requirements, please refer to USPS Publication 52 - Hazardous, Restricted, and Perishable Mail, Section 349. By using our shipping services, you acknowledge and agree to comply with all USPS regulations regarding the shipment of lithium batteries. Big Jeff Audio assumes no responsibility for any consequences arising from non-compliance with these regulations.For further clarification or assistance, please contact our customer support <a href="https://big-jeff-online-errycgwgfit.gorgias.help/en-US/contact">here</a>.Thank you for your understanding and cooperation.

Can you ship lithium?

Explore the key aspects of our privacy policy, detailing how we handle your personal information and protect your privacy rights.

What information do we collect?We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.Like many websites, we use &quot;cookies&quot; to enhance your experience and gather information about visitors and visits to our websites. Please refer to the &quot;Do we use &apos;cookies?&apos;&quot; section below for information about cookies and how we use them. How do we use your information?We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:<ul><li style="font-size: 16px;">To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.</li><li style="font-size: 16px;">To allow us to better service you in responding to your customer service requests.</li><li style="font-size: 16px;">To quickly process your transactions.</li><li style="font-size: 16px;">To administer a contest, promotion, survey, or other site feature.</li></ul>If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the &quot;How can you opt-out, remove, or modify information you have provided to us?&quot; section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and &apos;members-only content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. How do we protect visitor information?We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Do we use &quot;cookies&quot;?Yes. Cookies are small files that a site or its service provider transfers to your computer&apos;s hard drive through your Web browser (if you allow) that enables the site&apos;s or service provider&apos;s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won&apos;t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. Do we disclose the information we collect to outside parties?We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term &quot;outside parties&quot; does not include Big Jeff Online Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others&apos; rights, property, or safety.However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. How can you opt-out, remove, or modify information you have provided to us?To modify your e-mail subscriptions, please let us know by modifying your preferences in the &quot;My Account&quot; section. Please note that due to email production schedules you may receive any emails already in production.To delete all of your online account information from our database, sign into the &quot;My Account&quot; section of our site and remove your shipping addresses, billing addresses &amp; payment information. Please note that we may maintain information about an individual sales transaction to service that transaction and for record-keeping. Third-party linksIn an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policyIf we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003. Questions and feedbackWe welcome your questions, comments, and concerns about privacy. Please send us all feedback about privacy, or any other issue. Online Policy OnlyThis online privacy policy applies only to information collected through our website and not to information collected offline. Terms and ConditionsPlease also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. Your ConsentBy using our site, you consent to our privacy policy.

What is your privacy policy?

Review our terms and conditions, outlining the legal agreement between you and our company, including usage rights, disclaimers, and limitations of liability.

<p id="isPasted" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); text-align: left; margin-top: 0.9375rem; margin-bottom: 0.9375rem; color: rgb(18, 18, 18); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 2;">PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.<p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); text-align: left; margin-top: 0.9375rem; margin-bottom: 0.9375rem; color: rgb(18, 18, 18); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 2;">All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Big Jeff Online Inc.. The collective work includes works that are licensed to Big Jeff Online Inc.. Copyright 2003, Big Jeff Online Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Big Jeff Online Inc. or purchasing Big Jeff Online Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Big Jeff Online Inc. or to purchase Big Jeff Online Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Big Jeff Online Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Trademarks All trademarks, service marks and trade names of Big Jeff Online Inc. used in the site are trademarks or registered trademarks of Big Jeff Online Inc. Warranty Disclaimer This site and the materials and products on this site are provided &quot;as is&quot; and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Big Jeff Online Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Big Jeff Online Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Big Jeff Online Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Limitation of Liability Big Jeff Online Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Big Jeff Online Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a Big Jeff Online Inc. product is mistakenly listed at an incorrect price, Big Jeff Online Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Big Jeff Online Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Big Jeff Online Inc. shall issue a credit to your credit card account in the amount of the incorrect price. Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Big Jeff Online Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice Big Jeff Online Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Big Jeff Online Inc.. Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Big Jeff Online Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Big Jeff Online Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Big Jeff Online Inc.&apos;s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Big Jeff Online Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Big Jeff Online Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer<p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); text-align: left; margin-top: 0.9375rem; margin-bottom: 0.9375rem; color: rgb(18, 18, 18); font-family: Helvetica, &quot;Helvetica Neue&quot;, Arial, &quot;Lucida Grande&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 2;">Big Jeff Online Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Big Jeff Online Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Big Jeff Online Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Big Jeff Online Inc. in its sole discretion. Indemnification You agree to indemnify, defend, and hold harmless Big Jeff Online Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the &quot;Service Providers&quot;) from and against all losses, expenses, damages and costs, including reasonable attorneys&apos; fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, Big Jeff Online Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Big Jeff Online Inc., Big Jeff Online Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Big Jeff Online Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Big Jeff Online Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

What are your terms and conditions?

My Package Shows Delivered, But I Can't Find It. Package theft or misdelivery is frustrating, but following these steps can often resolve the issue quickly.

Check With Your NeighborsIt&apos;s quite common for packages to be mistakenly delivered to a neighbor&apos;s address. If your package&apos;s tracking status shows that it has been delivered but you haven&apos;t received it, the first step is to check with your neighbors. Sometimes, a delivery driver might leave the package at a nearby address by mistake or for safety reasons. Speak With Household MembersBefore reaching out to neighbors, make sure to check with everyone in your household. Sometimes, another household member might have picked up the package and forgotten to tell you. Look Around Your PropertySometimes, delivery drivers leave packages in less obvious places to keep them safe from theft or weather. Check around your doorstep, any side doors, porches, or garages. It&#x2019;s also worth checking any other areas where the package could have been placed, like behind plant pots or furniture near your entryway. File a Police ReportIf after all these steps, your package is still missing, you will need to file a police report before we can proceed with your claim. This can be important for several reasons:<ul><li style="font-size: 16px;">It formally documents the incident.</li><li style="font-size: 16px;">It helps the police track and manage package theft in your area.</li><li style="font-size: 16px;">To file a report, contact your local police department. Provide them with all the details of the package, including tracking numbers, description, and any correspondence you had with the delivery company. This documentation will assist the police in investigating the matter more efficiently.</li></ul>Once you have filed a police report, we request that you provide that documentation to us for us to continue with a shipping claim.

My package shows delivered but I can't find it

We do not offer refunds for any reason, all refunds/warranties will be issued as a store credit that can be applied to future order.Return Window: <ul><li style="font-size: 16px;">You may return items within 14 days of delivery for a full store credit.<ul><li style="font-size: 16px; font-family: Verdana, Geneva, sans-serif;">If your product has ceased to function properly, rest assured, we offer comprehensive warranty coverage. <a href="https://big-jeff-online-errycgwgfit.gorgias.help/en-US/what-is-your-warranty-policy-454349">Click here</a> to review our warranty policy</li></ul></li><li style="font-size: 16px;">Unopened items can be returned up to 90 days, but a 10% restocking fee applies after the initial 14 days.</li><li style="font-size: 16px;">Opened items returned within 14 days will incur a minimum 20% restocking fee.</li><li style="font-size: 16px;">Returns for opened items beyond 14 days will be assessed on a per-case basis.</li></ul>Please review our warranty and return policies in the help center for more details

Can I get a refund?

Discover our new car audio repair service! We specialize in repairing subwoofers, amplifiers, tweeters, and other car audio products. Affordable diagnosis, expert repairs, and customer-friendly policies. Start your repair process today!

Car Audio Repair Service<style>
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 </style><h1 id="announcing-our-new-car-audio-repair-service">Announcing Our New Car Audio Repair Service</h1>We are excited to announce a new service for our valued customers: car audio product repairs! Starting now, we are offering repair services for a wide range of <a href="https://bigjeffaudio.com/collections/subwoofers">subwoofers</a>, <a href="https://bigjeffaudio.com/collections/amplifiers">amplifiers</a>, <a href="https://bigjeffaudio.com/collections/speakers">tweeters</a>, and other car audio components. Below are the terms and details of the repair service to help you get started.<hr><h2 id="non-refundable-diagnosistesting-fee">Non-Refundable Diagnosis/Testing Fee</h2>To evaluate and test your product, we charge a $75 non-refundable diagnosis and testing fee. This fee covers the labor and time involved in assessing your product&#x2019;s condition and determining the necessary repairs.<hr><h2 id="shipping-costs">Shipping Costs</h2><ul><li>Customer&#x2019;s Responsibility: Customers are responsible for paying shipping costs to send their item to our facility.</li><li>Declined Repairs: If you choose not to proceed with the repair, you will need to cover the cost of return shipping to have the item sent back to you.</li><li>Approved Repairs: If you approve the repair, we will handle the cost of return shipping, ensuring your item gets back to you at no additional charge.</li></ul><hr><h2 id="item-storage-policy">Item Storage Policy</h2>After we have notified you to pay the diagnosis fee or informed you that the repair is complete, we will hold your item for 30 days. If no payment is received within this period, the item may be forfeited. Please ensure timely communication and payment to avoid losing your product.<hr><h2 id="proper-packaging">Proper Packaging</h2>To protect your product during transit, it is crucial to package it properly. We are not responsible for further damage caused by inadequate packaging. Take the necessary precautions to ensure your item arrives safely.<hr><h2 id="how-to-get-started">How to Get Started</h2><ol><li>Fill out our <a href="https://bigjeffaudio.com/pages/electronics-repair-form" rel="noopener noreferrer" target="_blank">Repair Request Form</a> on the website.</li><li>Pay the $75 diagnosis/testing fee.</li><li>Ship your product to our facility following the packaging guidelines.</li></ol>Once your product arrives, we will diagnose the issue and provide a detailed repair estimate. You can then choose to approve or decline the repair based on the estimate provided.<hr><h2 id="do-it-yourself-repairs">Do-It-Yourself Repairs</h2>If you prefer to repair your own speakers or subwoofers, we offer a variety of high-quality <a href="https://bigjeffaudio.com/collections/diaphragms">replacement parts</a>, including recone kits and diaphragms, to help you get the job done. Additionally, we sell a selection of <a href="https://bigjeffaudio.com/collections/repair-glue">CA glues and adhesives</a>, perfect for subwoofer and speaker repairs. Explore our products to find everything you need for DIY audio repairs.For any questions or additional support, please contact us at <a href="mailto:repair@bigjeffaudio.com">repair@bigjeffaudio.com</a> or call 737-BIG-JEFF.We look forward to helping you get your car audio equipment back in top-notch condition!

Car Audio Repair Service: Amplifiers, Subwoofers, and More

Big Jeff Audio Affiliate Program Policy. Thank you for participating in the Big Jeff Audio Affiliate Program (the "Program"). This policy outlines the terms and conditions governing your participation in the Program. By participating, you agree to co

Big Jeff Audio Affiliate Program PolicyThank you for participating in the Big Jeff Audio Affiliate Program (the &quot;Program&quot;). This policy outlines the terms and conditions governing your participation in the Program. By participating, you agree to comply with this policy. Please read it carefully.1. EligibilityTo participate in the Program:<ul type="disc"><li>You must be at least 18 years of age.</li><li>You must have an active website, social media account, or other online presence relevant to promoting Big Jeff Audio products.</li><li>You must not engage in any illegal, fraudulent, or unethical activities.</li></ul>2. Affiliate ResponsibilitiesAs an affiliate, you agree to:<ul type="disc"><li>Promote Big Jeff Audio products and services in an ethical and professional manner.</li><li>Avoid false, misleading, or exaggerated claims about our products or services.</li><li>Ensure all promotional content complies with applicable laws, including FTC guidelines.</li><li>Refrain from using unauthorized advertising methods such as spam, unsolicited emails, or unauthorized discount offers.</li></ul>3. Commission and Payment<ul type="disc"><li>Affiliates will earn up to 10% commission on eligible sales, depending on the brand. All rates can be reviewed <a href="https://bigjeffaudio.com/pages/help-center?hcUrl=%2Fen-US%2Fdo-you-offer-an-affiliate-program-455913" rel="noopener noreferrer" target="_blank">here.</a></li><li>Payments will be made within the first week of each month via PayPal payouts.</li><li>Eligible sales exclude returns, chargebacks, and fraudulent transactions.</li><li>No minimum payout threshold is required for commission disbursement.</li></ul>5. Promotional Materials<ul type="disc"><li>Affiliates will have access to marketing materials, including banners, logos, and product images.</li><li>Affiliates may not alter or modify any promotional materials without prior written approval.</li></ul>6. Prohibited ActivitiesAffiliates are strictly prohibited from:<ul type="disc"><li>Engaging in cookie stuffing or affiliate fraud.</li><li>Misrepresenting their relationship with Big Jeff Audio.</li><li>Using offensive, defamatory, or inappropriate content in their promotions.</li></ul>Permitted Activities:<ul type="disc"><li>Affiliates may use Google advertising to drive customers to Big Jeff Audio&#x2019;s website using their affiliate code, provided it complies with all applicable advertising guidelines and does not infringe on Big Jeff Audio&#x2019;s trademarks or policies.</li></ul>Submission of Campaign DetailsAffiliates utilizing Google advertising must submit detailed information about their campaigns to ensure compliance with this policy. The required details include:<ul type="disc"><li>Campaign names and IDs</li><li>Targeted keywords</li><li>Ad click-through rates (CTR)</li><li>Traffic source details showing the destination as the Big Jeff Audio website</li><li>Landing pages used in the campaigns</li><li>Any images or videos used in the campaigns</li></ul>Affiliates are required to update this information if there are significant changes to their campaigns. Failure to provide accurate and timely details may result in suspension or termination from the Program.7. Intellectual Property<ul type="disc"><li>Big Jeff Audio retains all rights to its trademarks, logos, and branding materials.</li><li>Affiliates may use these materials solely for the purpose of promoting Big Jeff Audio products.</li></ul>9. Modifications to the Policy<ul type="disc"><li>Big Jeff Audio reserves the right to modify this policy at any time.</li><li>Continued participation in the Program constitutes acceptance of any modifications.</li></ul>Contact InformationFor any questions or concerns regarding this policy, please contact us at: <a href="mailto:info@bigjeffaudio.com">info@bigjeffaudio.com</a> &#xA0;737-244-5333 (737-BIG-JEFF)&#xA0;

Big Jeff Audio Affiliate Program Policy

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