What is your warranty policy?Updated 2 months ago

We do not offer refunds for any reason, all refunds/warranties will be issued as a store credit that can be applied to future order.

Most products are covered under a One-year manufacturer warranty, an extended warranty can be purchased at the time of purchase on Big Jeff website and or at Big Jeff locations.

Please review our warranty policy, and then CLICK HERE to start your warranty.

If the product returned is deemed to be in working condition, we will be unable to process the warranty, and you will be responsible for the return shipping cost.

If return shipping cost is not paid within 30 days, your item will be disposed of.

• Pro Audio that can be fixed with a replacement part (such as drivers and tweeters with replacement diaphragms) Ex. Diaphragm and or a Re-cone kit
• Brazilian Amplifiers: Timpano
• Competition rated subwoofers (Generally 3,000+ Watts RMS)
• Blown, punctured or fried speakers, subwoofers, and amplifiers
• Clearance, open box and discontinued items (or as is no returns)
• Deaf Bonce Atom Pro 9.5K, AAK-20000.1D & AAK-8000.1D

We recommended purchasing a CPS warranty that will cover your purchase, they can be added to your order from the product page as seen below, you can click the link below for an item under $1,500

CPS Warranty - Under $1,500

Learn More about the CPS Warranty Here

Kicker Product Warranties: https://www.kicker.com/warranty

1. Over torqued – the stud on the cell has been over-torqued, causing the connection at the stud to come undone internally. This is common as people get in a hurry and twist the studs installing the hardware.
2. External heat – the cell has experienced severe under hood temps (or something close to it has become extremely hot causing the cell internals to boil).
3. Pack imbalance – the cells in series have become imbalanced, which has caused one cell to accidentally overcharge or run dead repeatedly. A balancer usually fixes this.
4. Overcharge – the cells have been overcharged, which then the vent cap will release (think of this as a relief valve from pressure building up inside the cell).
5. Loose connection – the cell has a loose connection, which will build up a large amount of heat. If one cell has a loose connection and gets hot, it will vent. When unchecked, it will cause other cells in the pack to begin breaking as it causes the other cells to become overcharged.
6. Incorrect transport / storage – this one is pretty simple. When a bank is assembled it puts a lot of stress on the end cells where all the wire connections are made. Picking them up by the ends or allowing a large amount of weight to hang from the cell will cause the inside of the cell to lacerate.
7. Incorrect balancer assembly – an incorrectly installed balancer will cause cells to vent. In fact, faulty balancers are one of the leading causes of bank/pack failure.

What Does CPS Cover?

Our CPS warranty covers a comprehensive range of issues that may arise with your B2 Audio product, including but not limited to:

Manufacturing defects

Electrical malfunctions

Component failures

Accidental damages

Registering Your CPS Warranty

Upon receiving your package containing the B2 Audio product, it is imperative that you register your CPS warranty. Registration can be completed easily online with the instructions provided. This step ensures that your warranty is activated and ready to serve you.

Utilizing Your CPS Warranty

Your CPS warranty can be utilized at any time after 30 days from the date of registry. Should you encounter any issues with your B2 Audio product during the warranty period, simply reach out to us, and our dedicated support team will assist you in resolving the issue promptly.

Terms and Conditions

Please note the following terms and conditions regarding the CPS warranty:

• The warranty is valid for a period of 2 years from the date of purchase.
• Accidental damages are covered under the CPS warranty.
• The warranty is non-transferable and applies only to the original purchaser of the B2 Audio product.
• Proof of purchase may be required when utilizing the warranty.
• B2 Audio reserves the right to assess and determine the eligibility of claims under the CPS warranty.

Please CLICK HERE to start your warranty.

How do I know if my product is covered under warranty?

If you're unsure whether your product is covered under warranty or if it needs to be repaired/replaced, please check the manufacturer's warranty policy by finding and clicking on their brand name below.

1. Audiopipe
2. American Bass
3. Axxess
4. Big Jeff Merch
5. BassHead Garage
6. B2 Audio
7. Boss
8. DD Audio
9. DS18
10. Full Tilt Audio
11. Galeforce Audio
12. GP Car Audio
13. Install Bay
14. Kicker
15. LF Audio
16. Massive Audio
17. Mechman Alternators
18. Metra
19. Nippon America
20. Orion
21. Planet Audio
22. Power Acoustik
23. Rockford Fosgate
24. Soundstream
25. Sparked Innovations
26. SPL-LAB
27. Sundown Audio
28. Timpano
29. Tru Spec
30. Uniden
31. XS Power