What is your return policy?Updated a month ago
Thank you for shopping with us! To ensure a smooth return process, please review our return policy:
We do not offer refunds for any reason, all refunds/warranties will be issued as a store credit that can be applied to future order.
We do not accept returns on any orders that used a financing payment option.
Please review our return policy, and then CLICK HERE to start your return.
Return Window:
- You may return items within 30 days of delivery for a full store credit.
- If your product has ceased to function properly, rest assured, we offer comprehensive warranty coverage. Click here to review our warranty policy
- Unopened items can be returned up to 90 days, but a 10% restocking fee applies after the initial 30 days.
- Opened items returned within 30 days will incur a minimum 20% restocking fee.
- Returns for opened items beyond 30 days will be assessed on a per-case basis.
Open Box:
- Open Box items are not eligible for return.
Combo or Bundle Purchases:
- For discounted combo or bundle purchases, all items within the combo must be returned to receive a full store credit.
- Returning a single item from the combo or bundle will incur a 20% restocking fee.
Apparel or Swag purchases:
- We will not accept returns for any kind of merchandise including but not limited to; Hats, shirts, beanies, Hoodies, Key chains, lanyards, etc.
Return Shipping Responsibility:
- The customer will be responsible for return shipping costs, unless the item is deemed to be D.O.A.
Conditions for Refused Returns or Restocking Fee:
- Any physical markings indicating installation or use, such as scratches or screw holes.
- Removal or tampering with tags, stickers, or manufacturer labels.
- Missing parts or damaged/tampered original product packaging.
- Item with a different serial number than originally shipped.
- Physical damage due to mishandling, such as water damage or dropped speakers.
- Returns shipped with improper packaging that could result in damage during transit will not be accepted.
- Items must be received in the same condition as they were received.
- Wire that is not a full spool can not be returned.
- Mounted or used subwoofer enclosures and speaker boxes.
We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please don't hesitate to contact us.
Please CLICK HERE to start your return.