Big Jeff Audio Return Policy

Thank you for shopping with us! To ensure a smooth return process, please review our return policy:

We do not offer monetary refunds for any reason. All refunds/warranties will be issued as store credit that can be applied to a future order.

Store credit is valid for one year from credit date.

We do not accept returns on any orders that used a financing payment option.

Please review our return policy, and then CLICK HERE to start your return.

Cancellation Requests:

If you need to cancel or edit an order, contact our customer service team as soon as possible with your order number, shipping address, and the details of your request.

Orders that were placed recently and have not shipped may be eligible for cancellation or changes. Requests made within 2 hours of placing the order have the highest chance of being completed before the order is processed, but cancellation or edits are not guaranteed.

If your order has already shipped, we are unable to cancel it. Once delivered, eligible items may be returned for store credit according to our return policy.

If you purchased the wrong item, please contact us right away. We may be able to request a cancellation, or in some cases, help arrange a swap for the correct item before the order ships. Please include the item you meant to purchase when contacting us.

If your order has already been cancelled, no further action is needed.

Basshead Supply Subwoofer Box Cancellation Policy:

Basshead Supply subwoofer boxes are custom-built items with an estimated 2-3 week lead time.

Cancellation requests must be submitted as soon as possible after the order is placed. Once the wood has been cut for your subwoofer box, the order cannot be cancelled or refunded.

Because these boxes are made to order, refunds are not available after production has started. If you need to request a cancellation, contact customer service immediately with your order number and shipping address so the team can review the status of your order.

Return Window:

• Items may be returned within 30 days of delivery for store credit.
  • If your product has stopped working properly, we offer warranty coverage. Click here to review our warranty policy.
• Unopened items may be returned up to 90 days from delivery; a 10% restocking fee applies after the first 30 days.
• Opened items returned within 30 days are subject to a minimum 20% restocking fee.
• Returns for opened items beyond 30 days will be reviewed on a case-by-case basis.
• Once the return has been received it can take up to 2 Business Days to be processed for a decision.
• Items purchased with previous Store Credit are final sale. They are not eligible for return, refund, exchange, or additional Store Credit.
• Items purchased using financing or leasing payment plans are not eligible for return.

What Should I Do if I Need to Return an Item?

• Package the item carefully using the original box, including all accessories, parts, and hardware.
• Ensure the package is sealed securely and write your RMA number clearly on the outside of the box.
• Include a printed copy of the email correspondence inside the package if possible.
• Ship the item to the designated return address provided during the RMA process.

Once received, your item will be inspected:

• If the item is determined defective, we will issue a replacement or store credit.
• For a replacement, if the item is out of stock, a store credit will be issued.
• If the item is found to be in working condition, you will be responsible for return shipping if you want the item sent back to you.

Closeout / Open Box / Refurbished Items:

• Not eligible for return.

Combo or Bundle Purchases:

• All items in the combo must be returned to receive full store credit.
• Returning individual items from the bundle will incur a 20% restocking fee.

Apparel & Swag:

• Returns are not accepted for apparel or branded merchandise including hats, shirts, hoodies, keychains, lanyards, etc.

Return Shipping Responsibility:

• Customer is responsible for return shipping costs unless the item is Dead on Arrival (D.O.A.).

Conditions for Refused Returns or Restocking Fees:

• Evidence of installation or use (e.g., scratches, screw holes).
• Missing or tampered stickers, tags, or manufacturer labels.
• Missing components or damaged original packaging.
• Product has a different serial number than originally shipped.
• Damage from mishandling (e.g., water damage or dropped items).
• Improperly packaged returns that arrive damaged.
• Items must be returned in the same condition they were received.
• Wire that is not returned on a full spool is not eligible for return.
• Mounted or used subwoofer enclosures and speaker boxes are non-returnable.

If you have any questions, please contact us or CLICK HERE to start your return.