What is your shipping policy?Updated 4 months ago

Free Shipping Contiguous United States

Big Jeff Online Inc Has Free shipping for customers with a valid residential or commercial address within the Contiguous 48 United States on orders over $100.00 (PO Boxes address may require additional charges).

Shipping Outside the Contiguous United States:

P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, Canada, and other countries may require additional shipping fees. Please contact a member of our team for detailed shipping charges.

PayPal Shipments:

Shipping is available only to PayPal verified addresses. When making payment please confirm your address has been verified with PayPal. Once payment is made shipping address cannot be changed/altered. Payments made using an unverified PayPal address will be refunded, and the order will be canceled.

We will not accept requests to change shipping addresses once payment has been made. Please confirm your shipping address is up-to-date and valid.

Handling Time:

Typical handling time for orders is 1-business day. We do our best to ship every package within 1 business day of receiving a cleared payment. In some circumstances additional time may be needed, in which case we will contact the buyer.

If a package is refused or marked undeliverable and returned back to us by the carrier, you will need to pay the shipping cost in full to have the package sent back to you, or we can refund the money minus the cost of shipping.

Refunds:

Shipped orders that are returned by the shipping company due to an insufficient address or an undeliverable address will be refunded less a 20% restocking fee.

If your package is refused at the time of delivery and returned, you will be refunded 80%. We charge a 20% restocking fee for all refused packages.

Additional Fees:

PR, VI, HI, AK, and other US territories may need additional shipping due to the size and weight of the package.

We may sometimes need to collect additional shipping fees on items like large subwoofers, enclosures, big amplifiers or other larger package items due to their size and weight and depending on where the shipping destination is.