Product FAQ's
Frequently Asked Questions about the Car, Marine and Powersports Audio products we sell at Big Jeff Audio!
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Resources & FAQ's
Discover a wealth of resources covering audio and beyond. Access guides, manuals, and more to enhance your experience. Dive in for valuable insights and tips.
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How to Apply Promo Codes and Redeem Free Gifts at Big Jeff Audio
How to Apply Promo Codes and Redeem Free Gifts at Big Jeff Audio. At Big Jeff Audio, we want to reward our customers with not only great products but also exciting perks like free gifts and discounts. Here's a step-by-step guide on how to claim your
Product Recommendations | Big Jeff Audio
Get personalized product recommendations from Big Jeff Audio based on your brand preferences, budget, and the type of product you’re looking for. Contact us today!
B2 Audio Product Manuals
Welcome to our comprehensive collection of B2 Audio owners manuals, where you can find all the detailed specifications and information for our range of speakers, subwoofers, tweeters, and amplifiers. Whether you're looking to optimize your sound syst
Custom Heat Shrink and 3D Printing Services: Pricing and Details
We’re excited to introduce our new Custom Heat Shrink and 3D Printing services! Whether you need customized branding on your heat shrink tubing or precision 3D-printed parts, we offer solutions tailored to your exact requirements. Our services are pe
Troubleshooting Car Audio Products Before Requesting a Return – Big Jeff Audio
Learn basic troubleshooting for speakers, subwoofers, amplifiers, batteries, alternators, and head units before starting a return. Save time and get faster support from Big Jeff Audio.
How do I submit a return request for an amp not working?
To submit an RMA (Return Merchandise Authorization) request if your amplifier is not working, follow these steps:. After submission, our specialized team will handle your request, and they will get back to you for further steps.
How should I package my return?
It is important to properly package the items you are returning, making sure to include all original boxes, parts, and hardware. Each component should be secured adequately to prevent any damage during transit. The RMA number should be written on the
What happens if the item I want to return is out of stock?
If the item you wish to return is found to be out of stock upon inspection, we will issue a store credit for the item. This ensures that you can select an alternative product or make purchases equivalent to your store credit value at your convenience
What happens after I submit an RMA request?
Once you submit an RMA request, we will forward the necessary details to our Claims/Cases team for further handling. They will review your request and provide you with the next steps. This team is dedicated to assisting you and will reach out as soon
How long does it take to process a return?
Returns are typically processed within 24 to 48 business hours once received. If you have already submitted your return form, you should expect to hear back shortly within this timeframe.
What should I do if I accidentally purchased the wrong item and want to cancel the order?
If you realized you purchased the wrong item and want to cancel the order before it ships, here's what you can do:. Contact us as soon as possible for assistance with order cancellations.