What should I do if I accidentally purchased the wrong item and want to cancel the order?Updated 43 minutes ago
If you realized you purchased the wrong item and want to cancel the order before it ships, here's what you can do:
- Immediately contact us with your order details and mention your cancellation request.
- Since orders placed less than three hours ago have a higher chance of being canceled before shipping, inform us about the timing.
- We will forward your request to the appropriate team, who will attempt to cancel the order promptly. However, we cannot guarantee the cancellation.
- If you decide otherwise, we can also arrange for a swap with the correct item instead of cancellation, so please provide details of the intended purchase.
Contact us as soon as possible for assistance with order cancellations.