What should I do if I accidentally purchased the wrong item and want to cancel the order?Updated a month ago
If you realized you purchased the wrong item and want to cancel the order before it ships, here's what you can do:
- Immediately contact us with your order details and mention your cancellation request.
- Since orders placed less than three hours ago have a higher chance of being canceled before shipping, inform us about the timing.
- We will forward your request to the appropriate team, who will attempt to cancel the order promptly. However, we cannot guarantee the cancellation.
- If you decide otherwise, we can also arrange for a swap with the correct item instead of cancellation, so please provide details of the intended purchase.
Contact us as soon as possible for assistance with order cancellations.