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CSR Help & Customer Support Solutions

Need help with your order, product questions, or tech support? Big Jeff Audio’s CSR team is here with fast answers, troubleshooting tips, and service solutions.

Lessons Learned at Big Jeff: Delivering Great Service and Expert Product Knowledge

Discover how Carla, a Big Jeff CSR rep, transformed customer frustrations into positive experiences while growing her product knowledge. From Kenwood subwoofers to top-notch service, learn about the Big Jeff Audio difference.

Insights from the Week: Drafting Dealer Orders at Big Jeff

Discover Rachel’s experience learning the intricacies of drafting dealer orders, handling dropshipping details, and growing her knowledge about lithium batteries.

Freight Shipping Options at Big Jeff Audio

Explore Big Jeff Audio's freight shipping for large orders. Learn about requirements, the process, and how dealers can qualify for palletized shipments delivered in 3-5 days.