Lessons Learned at Big Jeff: Delivering Great Service and Expert Product KnowledgeUpdated 4 months ago

Written by: Carla A. - Big Jeff Audio CSR

Lessons Learned at Big Jeff Audio: A CSR’s Perspective

Being part of the Big Jeff group, I have learned a lot. We often face situations that we think we cannot solve, but thanks to the knowledge acquired about each product, the daily videos, and being a Big Jeff follower, I have improved every day in terms of the products we offer.

Changing Negative Experiences into Positive Ones

One of the best lessons I have had being part of the Big Jeff group has been the ability to change a customer's negative way of thinking, offering them better service and, above all, understanding their frustrations. Like Mike, who had a problem with an equalizer he had recently purchased. After listening to his problem, I provided a quick and effective solution, which not only solved his problem but also improved his experience with the product.

Why I Love Being Part of Big Jeff Audio

Because of things as simple as these, I like being part of Big Jeff. Not only because of the service we offer but because here at Big Jeff, they don't just give you a job—they prepare you and share their knowledge. It is up to you to retain that knowledge and want to grow by being part of the Big Jeff family. I am very happy because every day you learn something new.

A Deep Dive into Our Products

For example, the quality of Kenwood. Kenwood subwoofers excel in build quality and durability. They also offer excellent bass response and impressive sound clarity. They tend to have a compact design that makes them easy to install in different types of vehicles. Oh, there are so many great products at Big Jeff!

In addition to Kenwood subwoofers, we also carry amplifiers from brands like Rockford Fosgate that are very popular for their power and sound quality. We also offer a wide variety of speakers and complete car sound systems.