Shipping FAQUpdated 7 months ago
Shipping Options and Delivery Time
Do You Offer Expedited Shipping?
Yes! At checkout, you can select from different shipping options:
- Standard Shipping: Free for orders over $100.
- Expedited Shipping: Available at an additional cost, calculated based on the weight and destination of your order.
How Long Does Delivery Take?
- Handling Time: Most orders are processed and shipped within 1 business day after receiving cleared payment. Occasionally, additional handling time may be required, but we’ll notify you if that’s the case.
- Standard Shipping: Typically takes 3-5 business days, though delivery may be affected by extreme weather or holidays.
What Happens If My Package Is Undeliverable?
If your package is refused or marked undeliverable and returned to us by the carrier, you’ll need to pay the full shipping cost to have the package resent. Alternatively, we can refund your order, minus the cost of shipping.
Why Can’t I Track My Order?
If you're having trouble tracking your order:
- Make sure you’ve received the shipping confirmation email with the tracking number.
- Log into your account on our website and use the “Check Your Order Status” button.
- If the issue persists, please refer to our detailed guide on tracking your order or contact our customer service team for further assistance.